How long will it take to complete my order? Is rush service available?
Typical turn around is 14 days. We routinely complete orders in less time when our schedule allows.
Rush Service - Most orders can be completed faster for an additional fee. Call for details
Do you have a minimum order requirement?
We have a minimum of 12 garments per design for screen printing. We can fill a demand for less by using computer generated heat transfers.
MINIMUM ORDER GUIDE for Screen Printed Apparel
- 1-4 Spot Colors: Minimum 12 Items
- 5-6 Spot Colors: Minimum 72 Items
- 4 Color Process: Minimum 72 Items
When and how do I pay for my custom order?
We accept an initial deposit of 50%; balance is due upon the receipt of the finished pieces unless other arrangements are made prior to job initiation. Acceptable methods of payment are Cash, Check (No third party or post-dated checks please!), Mastercard or Visa. In some cases we will accept a purchase order or hold a credit card number in lieu of a deposit. We reserve the right to request payment in full prior to job initiation.
Do you offer delivery? If so, is there a charge?
We charge standard UPS shipping charges with no handling fee. Some pick-up options are available if in the Caledonia. Call or e-mail for details.
What is Digitizing?
Digitizing is the process of converting a design into a stitch format that will run on the embroidery machine. This is necessary before the design can be embroidered. Pricing is based on the stitch count and number of colors in your design.
Is there an art charge?
Not at all! We love to be creative and we do not charge for our time spent providing our customers with top quality design work. It’s our way of saying, “Thanks for your business.” Typically, we include 1 hour design time, free of charge.
What is Contract Printing?
Contract printing or embroidery means that you supply Spiritware with the artwork that is to be printed or embroidered. Working together we can develop the most appropriate design for your group or organization.
How do I submit my artwork?
We pride ourselves in being able to accept art in most any form. Anything from an idea to a completed fully color separated graphic file. Ideal formats are Adobe Illustrator (.eps, with text outlined) for typical graphic images and Adobe Photoshop (.psd, with a resolution of 300ppi at approximately actual size being printed on the shirts) for photographic or gradient images. Please contact us by email or call 616-322-8829 with any questions regarding this critical step. Our in-house artists can work with your own design or create one for you from scratch.
Many of our customers enjoy providing us with custom finished designs. We are often impressed with the quality work we receive. But, while many programs are fun and easy to use, their files can be difficult to translate into production ready films. Artwork can be 4 color process (CMYK) or up to 6 spot colors.
We offer these suggestions for submitting your design:
The best method for us to receive artwork is from a digital file. It can be sent by email or burned onto a CD. |
